Tiếng Việt/vi
English
Products
Customer Support
Sales Support:
Liên hệ qua Skype với Ms. Kiều
Ms. Kiều 0946 295 487
Liên hệ qua Skype với Mr. Hiep
Mr. Hiệp 093 740 7777

Technical Support :
Liên hệ qua Skype với Mr. Liêm
Hotline: (08) 38 380 380

WARRANTY POLICY - CHANGE OR RETURNS PRODUCT

Warranty Policy

During using the Products of VTECH IDC, if there are any problems please contact us for support and resolution.
Guarantee:
- Product Warranty according to the manufacturer's standards.
- Warranty for system is constructed and installed by VTECH IDC according to the agreement in the contract with the customer.
- Warranty devices are distributed by VTECH IDC: From 12-36 months (depending on the product). For each product, we publish extensive warranty period on the website. 

Warranty conditions
- Warranty and warranty stamp are intact (not torn, smudged, bleached, delete ...)
- Damage of the device occurs due to technical fault of the manufacturer.

VTECH IDC does not warrantee if the product is damaged by following cases:
- Damage caused by natural disasters, floods, lightning, fire, insect infestation and other animals such as rats, insects ...
- Use of non-compliance with regulations in product manuals and guide.
- Has been repaired by another unit without the consent of the VTECH IDC.
- The machine series, product name incorrect with content recorded on the warranty card.
- The content on signs warranty erased or modified,or not clear.
- Removing the device, tear warranty stamp or loss the original warranty.
- Product warranty expired.
 
Return / exchange Policy
- New Item: 1 for 1 in the first 30 days if technical errors.
- Support loan demo product for every dealer: Duration: 07-10 days, an advance of 70% of the total order value. When the cargo will refund the entire amount (with condition:  product must meet the constant return of Warranty Policy - Change or Returns Product).
- The products sold will not get returned.

► Address Warranty:

WARRANTY CENTER VTECH IDC - HO CHI MINH
No. 74, No. 7st, An Phu Ward, District 2
Phone: (08) 38 380 380 / (08) 62 871 521
Fax: (08) 62871522
Email: info@vtech.vn

WARRANTY CENTER VTECH IDC – HA NOI
93 Nguyen Du, Bui Thi Xuan ward, Hai Ba Trung District, Hanoi
Phone: 04 39 431 959         Fax: 04 33 446 646

WARRANTY CENTER VTECH IDC  - DA NANG
362 Nguyen Tri Phuong Street, Hai Chau District, HCMC.
Phone: 0511 3752345        Fax: 0511 3752752
 
New Products
1
1