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WARRANTY POLICY - CHANGE OR RETURNS PRODUCTWarranty PolicyDuring using the Products of VTECH IDC, if there are any problems please contact us for support and resolution. Guarantee: - Product Warranty according to the manufacturer's standards. - Warranty for system is constructed and installed by VTECH IDC according to the agreement in the contract with the customer. - Warranty devices are distributed by VTECH IDC: From 12-36 months (depending on the product). For each product, we publish extensive warranty period on the website. Warranty conditions - Warranty and warranty stamp are intact (not torn, smudged, bleached, delete ...) - Damage of the device occurs due to technical fault of the manufacturer. VTECH IDC does not warrantee if the product is damaged by following cases: - Damage caused by natural disasters, floods, lightning, fire, insect infestation and other animals such as rats, insects ... - Use of non-compliance with regulations in product manuals and guide. - Has been repaired by another unit without the consent of the VTECH IDC. - The machine series, product name incorrect with content recorded on the warranty card. - The content on signs warranty erased or modified,or not clear. - Removing the device, tear warranty stamp or loss the original warranty. - Product warranty expired. Return / exchange Policy - New Item: 1 for 1 in the first 30 days if technical errors. - Support loan demo product for every dealer: Duration: 07-10 days, an advance of 70% of the total order value. When the cargo will refund the entire amount (with condition: product must meet the constant return of Warranty Policy - Change or Returns Product). - The products sold will not get returned. ► Address Warranty: WARRANTY CENTER VTECH IDC - HO CHI MINH No. 74, No. 7st, An Phu Ward, District 2 Phone: (08) 38 380 380 / (08) 62 871 521 Fax: (08) 62871522 Email: info@vtech.vn WARRANTY CENTER VTECH IDC – HA NOI 93 Nguyen Du, Bui Thi Xuan ward, Hai Ba Trung District, Hanoi Phone: 04 39 431 959 Fax: 04 33 446 646 WARRANTY CENTER VTECH IDC - DA NANG 362 Nguyen Tri Phuong Street, Hai Chau District, HCMC. Phone: 0511 3752345 Fax: 0511 3752752 |